If you are not entirely happy with the goods that you have chosen you may return them to us within 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or misdescribed products.
If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unlit and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our candle safety and care information page or any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty. For further details please visit our Returns page.
RETURNING YOUR ITEMS
Whether exercising your legal right to cancel or returning a product under our returns policy, certain items cannot be returned, for example, for hygiene reasons. For further details please visit our Returns page.
Please provide proof of purchase when returning an item to one of our stores. If you are unable to provide proof of purchase at our store, to the value of the lowest-selling price for the returned goods will be offered. A refund will be offered regardless of if the goods are faulty.
