LAST UPDATED: 29 March 2026
At Christlight Candles, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
WHO WE ARE
We are Christlight Candles based in England. We act as the data controller when you interact with our website, place an order, or contact us.
WHAT INFORMATION WE COLLECT
We collect two types of information:
1. Information you give us
When you place an order, create an account, or contact us, we collect details such as:
- Name
- Billing and delivery address
- Email address
- Phone number
- We do not collect payment details (other than amount paid) All financial transactions ar processed through a secure third parties such as Paypal and/or Apple Pay
2. Information we collect automatically
When you browse our site, we collect technical data like:
- IP address
- Browser type
- Device details
- Pages you visit and how you interact with the site
- Cookies and tracking technologies (see below)
How we use your information
We use your information to:
- Process and deliver your orders
- Provide invoices, confirmations, and updates
- Respond to your enquiries
- Detect and prevent fraud
- Improve our website and services
- Send you marketing emails (if you’ve opted in)
We only keep your data for as long as necessary to fulfil these purposes.
SHARING YOUR INFORMATION
We don’t sell your data. We only share it with trusted third parties who help us run our business, including:
- Payment providers (e.g. card processors, PayPal,)
- Delivery partners (e.g.Royal Mail )
- Analytics and advertising providers (e.g. Google, Facebook)
- Cookies & online tracking
Like most websites, we use cookies and similar technologies to:
- Make our site work properly
- Remember your preferences
- Analyse traffic and improve performance
- Show you relevant advertising
You can control cookies through your browser settings. To learn more, visit allaboutcookies.org
YOUR RIGHTS
If you are based in the UK or EU, you have the right to:
- Access the personal data we hold about you
- Correct or update your data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (for marketing)
- Ask for your data in a portable format
To exercise any of these rights, contact us at Sales@Christlightcandles.com
If you’re unhappy with how we’ve handled your data, you also have the right to complain to the ICO (UK) or your local EU data protection authority.
DATA RETENTION
We keep your personal data only as long as needed for the purposes described above. For example, we may keep order records for tax and accounting requirements even after your order is complete.
MINORS
Our website is not intended for anyone under the age of 18, and we don’t knowingly collect data from children.
CHANGES TO THIS POLICY
We may update this policy from time to time to reflect changes in law, technology, or how we operate. Any updates will be posted here with a new “last updated” date.
CONTACT US
If you have questions about this policy or how we handle your data, please contact:
Helen Cornford
Grosvenor House
3 Chapel Street
Congleton
CW12 4AB
Email: Sales@Christlightcandles.com
